1. Introduction

We appreciate your interest in our website. Protecting your privacy is very important to us. Below, we provide detailed information about how we handle your data.

 

2. Responsible body

The entity responsible for data processing on this website is:
VTCservice,
Rue de la Chapelle 6,

1373 Chavornay,
Switzerland

Telephone: +41 79 721 54 53
Email: reservation@vtcservice.ch

3. Collection and storage of personal data as well as the type and purpose of its use

a) When visiting the website

When you access our website, your browser automatically sends information to our website’s server. This information is temporarily stored in a log file. The following information is collected automatically and stored until it is automatically deleted:

• IP address of the requesting computer,
• Date and time of access,
• Name and URL of the retrieved file,
• Website from which access is made (referrer URL),
• browser used and, if applicable, the operating system of your computer as well as the name of your access provider.

We process the aforementioned data for the following purposes:

• Ensuring a smooth connection to the website,
• Ensuring a comfortable user experience on our website,
• Evaluation of system security and stability as well as
• for other administrative purposes.

The legal basis for data processing is Article 6(1)(f) GDPR. Our legitimate interest arises from the purposes of data collection listed above. Under no circumstances will we use the collected data to draw conclusions about your identity.

 

b) When using our contact form

For any questions, you can contact us using the form provided on our website. A valid email address is required so we know who is contacting us and can respond. Providing additional information is optional.

Data processing for the purpose of contacting us is carried out in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR on the basis of your freely given consent.

 

4. Data Sharing

Your personal data will not be transmitted to third parties for purposes other than those listed below. We only share your personal data with third parties if:

• You have given your explicit consent in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR,
• the transfer is necessary pursuant to Art. 6 para. 1 sentence 1 lit. f GDPR for the establishment, exercise or defense of legal claims and there is no reason to assume that you have an overriding legitimate interest in not having your data transferred,
• in the event that there is a legal obligation to disclose the data pursuant to Article 6(1)(c) GDPR, as well as
• This is legally permissible and necessary for the performance of a contract with you in accordance with Article 6(1)(b) GDPR.

5. Cookies

We use cookies on our website. These are small files that your browser automatically creates and stores on your device (laptop, tablet, smartphone, etc.) when you visit our site. Cookies do not harm your device and do not contain viruses, Trojans, or other malware.

The cookie stores information related to the specific device being used. However, this does not mean that we thereby gain direct knowledge of your identity.

The use of cookies serves, among other things, to make your use of our website more convenient. For example, we use so-called session cookies to recognize that you have already visited certain pages of our website. These are automatically deleted when you leave our site.

Furthermore, we also use temporary cookies to optimize user-friendliness. These cookies are stored on your device for a specific, predetermined period. When you revisit our site to use our services, it is automatically recognized that you have already been here and what entries and settings you have made, so you don’t have to enter them again.

Secondly, we use cookies to statistically record the use of our website and to evaluate it for the purpose of optimizing our services for you (see section 5). These cookies allow us to automatically recognize that you have already visited our site when you return. These cookies are automatically deleted after a defined period of time.

The data processed by cookies is necessary for the aforementioned purposes to protect our legitimate interests and those of third parties in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR.

 

6. Your rights

You have the right:

• In accordance with Article 15 of the GDPR, you have the right to request information about your personal data processed by us. In particular, you can request information about the purposes of the processing, the categories of personal data, the categories of recipients to whom your data have been or will be disclosed, the planned storage period, the existence of a right to rectification, erasure, restriction of processing or objection, the existence of a right to lodge a complaint, the origin of your data if they were not collected by us, and the existence of automated decision-making, including profiling, and, where applicable, meaningful information about the logic involved.
• In accordance with Article 16 GDPR, you have the right to request the immediate rectification of inaccurate or incomplete personal data concerning you that we hold;
• In accordance with Article 17 GDPR, you have the right to request the erasure of your personal data stored by us, unless processing is necessary for exercising the right of freedom of expression and information, for compliance with a legal obligation, for reasons of public interest or for the establishment, exercise or defense of legal claims;
• In accordance with Article 18 GDPR, you have the right to request the restriction of the processing of your personal data if you contest the accuracy of the data, the processing is unlawful but you oppose its erasure, we no longer need the data but you require it for the establishment, exercise or defense of legal claims, or you have objected to processing pursuant to Article 21 GDPR;
• In accordance with Article 20 GDPR, you have the right to receive the personal data you have provided to us in a structured, commonly used and machine-readable format or to request its transmission to another controller;
• In accordance with Article 7(3) of the GDPR, you have the right to withdraw your consent at any time. This means that we will no longer be permitted to process your data based on this consent in the future.
• According to Article 77 of the GDPR, you have the right to lodge a complaint with a supervisory authority. Generally, you can contact the supervisory authority of your habitual residence, your place of work, or the location of our company headquarters.

7. Right to object

If your personal data is processed on the basis of legitimate interests pursuant to Article 6(1)(f) GDPR, you have the right to object to the processing of your personal data pursuant to Article 21 GDPR, provided there are grounds relating to your particular situation or the objection is directed against direct marketing. In the latter case, you have a general right to object, which we will implement without requiring you to specify a particular situation.

If you wish to exercise your right of withdrawal or objection, simply send an email to reservation@vtcservice.ch

 

8. Data security

During your visit to our website, we use the widely used SSL (Secure Socket Layer) protocol in conjunction with the highest level of encryption supported by your browser. This is typically 256-bit encryption. If your browser does not support 256-bit encryption, we will use 128-bit v3 technology instead. You can recognize whether an individual page of our website is transmitted in encrypted form by the closed padlock symbol in the lower status bar of your browser.

We also employ appropriate technical and organizational security measures to protect your data against accidental or intentional manipulation, partial or complete loss, destruction, or unauthorized access by third parties. Our security measures are continuously improved in line with technological developments.

 

9. Updates and changes to this privacy policy

This privacy policy is currently valid and was last updated in avril 2026.

Due to the ongoing development of our website and related services, or due to changes in legal or regulatory requirements, it may become necessary to amend this privacy policy. The current privacy policy can be accessed and printed at any time on the website at [Website URL].

 

10. Questions about data protection

If you have any questions about data protection, please send us an email or contact us directly:
VTCservice,
Rue de la Chapelle 6,

1373 Chavornay, Switzerland

Email: reservation@vtcservice.ch
Telephone: +41 79 721 54 53

Managing Director: Karalapillai sivakumar

Commercial Register entry,

company number: CHE-453.620.025,

Responsible for the content according to Art. 55 para. 2 RStV:

VTCservice,
Rue de la Chapelle 6,

1373 Chavornay